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Returns
How much time do I have to request a return?
You have 14 days from when your order was delivered to request a return.
The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its tags and accessories.
Can I exchange the size or color of the item instead of returning it?
At this time, Max and Co does not offer exchanges for purchases made online.
We offer full refunds to your original method of payment within 14 days of the delivery date. If you need to change the size or color of an item, you may return the products and make a new purchase.
I am a Registered User: how can I return a product?
For purchases made online, you have 14 days from when your order is delivered to request a return and an additional 14 days to return the products. The procedure is quick and easy, and shipping is completely free.
As a Registered User you can send us your return request directly from your My Max and Co account:
1. Log in to your My Max and Co account
2. Select View and Manage Your Orders
3. Select the order you wish to return
4. Select the items you wish to return and provide a reason
5. You will receive your return instructions email within the next 24 hours
Once you receive your return instructions email, you may download and print the label, securely attach it to your original packaging, and drop your package off at the courier's pick up location.
As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. Once the items pass all inspections and requirements, you will receive a confirmation email. We estimate refunds will be made back to your payment method within 7-10 business days of our receipt of your return.
Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.
Finally, should you choose not to use the provided label and ship via a different carrier, Max and Co is not responsible for packages lost or damaged in transit and shipping costs will not be reimbursed.
I am not a Registered User: how can I return a product?
For purchases made online, you have 14 days from when your order is delivered to request a return and an additional 14 days to return the products. The procedure is quick and easy, and shipping is completely free.
As an unregistered user, you will need to contact our Customer Care Department by phone or email to request a return.
24 hours after you have made your request you will receive your return instructions email. You may then download and print the label, securely attach it to your original packaging, and drop your package off at the courier's pickup location.
Remember registering for a My Max and Co account allows you to request a return even easier and faster.
As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. Once the items pass all inspections and requirements, you will receive a confirmation email. We estimate refunds will be made back to your payment method within 7-10 business days of our receipt of your return.
Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.
Finally, should you choose not to use the provided label and ship via a different carrier, Max and Co is not responsible for packages lost or damaged in transit and shipping costs will not be reimbursed.
I have received a damaged or faulty product. What should I do?
In the case of any kind of defects, you can return the item easily.
If you are a registered user, log in to your My MAX&Co account, go to My Orders, select Request Return and specify the defect.
If you are not a registered user, please contact our Customer Services Department.
After we have received your returned item and have checked the damage, we will forward the refund request. Please note that we cannot accept articles that are not in the same condition in which you received them. We will update you regularly by email until we confirm the refund.
When will I receive my refund?
As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. Once the items pass all inspections and requirements, you will receive a confirmation email. We estimate refunds will be made back to your payment method within 7-10 business days of our receipt of your return.