Payments

When will my account be charged?

All order payments are finalized at the time of checkout. 

In the rare instance that an item you ordered is no longer available, you will receive an email from our customer service team and any cancelled items will be refunded to the method of payment.

Are online purchases safe?

We guarantee the highest levels of security when protecting personal data and payment information via TLS (Transport Layer Security) certified encrypted transmission protocol.

My payment has not been accepted, why?

If you used a credit card, carefully check the information that you entered: the number, the card type selected and the expiration date. If the payment is declined again, please contact our Customer Services Department who will provide you with more detailed help.

Finally, remember that you can also pay via PayPal.

What is a CVV/CVC code?

The CVV (Card Verification Value) is a security measure against fraud that helps identify the cardholder.

On MasterCard and Visa cards, the code is printed on the back next to the space for the signature and consists of 3 numbers. On American Express cards the code is printed on the front and consists of 4 numbers.

Can I use multiple methods of payment?

We accept one (1) form of payment per order 

Can I change my form of payment after I have placed the order?

We apologize, but we are unable to allow changes to credit card information once an order is placed.

Will I be charged sales tax?

MAX&Co charges applicable state, local, and county taxes on online transactions. Your on-screen total reflects the estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.