Returns and Refunds

You have 14 days from when your order was delivered to request a return. 

The product must be returned in the same condition in which it was received: unworn, unwashed, not modified in any way, and with all of its tags and accessories.

At this time, Max&Co does not offer exchanges for purchases made online.

We offer full refunds to your original method of payment within 14 days of the delivery date. If you need to change the size or color of an item, you may return the product and make a new purchase.

For purchases made online, you have 14 days from when your order is delivered to request a return and an additional 14 days to return the products. The procedure is quick and easy, and shipping is completely free.

As a Registered User, you can send us your return request directly from your My Max&Co. account:  

1. Log in to your My Max&Co. account

2. Select View and Manage Your Orders

3. Select the order you wish to return 

4. Select the items you wish to return and provide a reason

5. You will receive a return instructions email containing a pre-paid shipping label within the next 24 hours

Once you receive your return instructions email, you may download and print the label, securely attach it to your original packaging, and drop your package off at the courier's pick-up location.

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. Once the items pass all inspections and requirements, you will receive a confirmation email. We estimate refunds will be issued to your payment method within 7-10 business days of our receipt of your return.

Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.

Finally, should you choose not to use the provided label and ship via a different carrier, Max&Co. is not responsible for packages lost or damaged in transit, and shipping costs will not be reimbursed.

For purchases made online, you have 14 days from when your order is delivered to request a return and an additional 14 days to return the products. The procedure is quick and easy, and shipping is completely free.

As an unregistered user, you will need to contact our Customer Care Department by phone or email to request a return.

24 hours after you have made your request, you will receive your return instructions email. You may then download and print the label, securely attach it to your original packaging, and drop your package off at the courier's pickup location.

Remember, registering for a My Max and Co account allows you to request a return even easier and faster.

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. Once the items pass all inspections and requirements, you will receive a confirmation email. We estimate refunds will be made back to your payment method within 7-10 business days of our receipt of your return.

Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.

Finally, should you choose not to use the provided label and ship via a different carrier, Max and Co is not responsible for packages lost or damaged in transit and shipping costs will not be reimbursed.